RGM New Age School line Palette Knives

Shipping & Returns

REFUND POLICY

All items must be in their original packaging, unused, along with the invoice and within 14 days from the date of delivery.

Please note that if there is a manufacturing defect, we will inspect the returned items and in the event that we find no production defects, we reserve the right to revoke the refund. Items returned due to manufacturing defect will receive a full refund or can be exchaged.

All refunds will be calculated as the original price paid, excluding any delivery charges. Refunds will be issued through the original mode of payment.

After returning the products to us, it can take your bank two weeks to process our refund request.

In store refunds: If you wish to return the items personally, you may do so by visiting our main branch.

Courier: We can arrange for courier collection which will include a return delivery fee of AED 25 which must be paid in cash, upon pick-up.

SHIPPING POLICY

We deliver across the UAE.

Standard Delivery 

– We offer FREE delivery on small size orders of AED 250 and above.

– Orders below AED 250 of normal size and weight will have AED 20 delivery fee.

– Recieve your order within 2-5 business days, with the excpetion of Sundays and public holidays.

For updates on your delivery status and inquires, please contact us on [email protected] or send us a message on WhatsApp +971 50 654 2700